Frequently Asked Questions

How can I place an order?

Currently, we only place orders through our website or Instagram account at @qotnhome and by emailing us at [email protected]

Do you offer wholesale prices?

We do provide discounts on bulk orders. If you’d like to learn more about our bulk discounts, please email us at [email protected].

Where do QOTN HOME products ship from?

All orders are currently being shipped from our warehouses in Kuwait or Turkey.

Do you ship to my country?

QOTN HOME ships worldwide. However, due to current circumstances, there may be a few countries we are unable to deliver to. Please contact us by email at [email protected] for individual cases.

Do you provide gift wrapping?

Yes, we do provide gift wrapping at QOTN Home which make gift-giving all the more special. You can check out our packaging and gift wrapping on Instagram at @qotnhome

What payment options do you accept?

We accept MasterCard, Visa, and KNET as well as various other local debit cards and invoicing options.  

What is your return and exchange policy?

If you are not satisfied with your product, you may request your return or exchange by emailing us at [email protected]. Products need to be in their original, unused, unaltered, and unwashed condition, returned with their original tags and packaging. However, costum made products can not be returned.

Stock Orders

For stock, ready-made products, customers have 14 days to return and receive a refund credited to the original payment method. Please note that there will be a 5% deduction depending on payment method.

Customers are responsible for shipping costs.

Custom Orders

Custom orders undergo a rigorous process with multiple approval processes. There are no returns or refunds for custom orders.